Refund Policy
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CERRAR

Refund Policy

We are committed to a "customer-first" philosophy and strive to provide high-quality products and excellent after-sales service. However, unexpected issues can sometimes arise. We are dedicated to assisting you in any situation and have established a return policy to address these matters.

If you wish to return an item, please contact us within 30 days of receiving your order. Please note that return requests made after this 30-day period may not be accepted. Below is how we handle various return scenarios:

We will issue a full refund and cancel the order in the following cases:
1. The product has quality issues (photos required for verification). No need to return the product.
2. The product was not successfully delivered (e.g., the package was lost in transit).
3. We shipped the wrong product. No need to return the product.
4. The customer cancels the order before shipment. Orders are typically shipped within 24 hours of creation; please contact customer service within this timeframe if you wish to cancel.

Due to high international shipping costs, buyers may be required to cover shipping fees for returns unrelated to quality issues (such as purchasing the wrong model or a change of mind). However, this is not mandatory; we assess each case individually. We generally offer free return shipping for high-value orders or for returning customers. Please contact customer service for specific details.

Please note:
1. Returned products should be kept in good condition and show no obvious signs of use.
2. Buyers need to submit a return/refund request through the Return Portal first. After our backend review and approval, we will send the return address.

Refund methods:
- If you paid via credit or debit card, the refund will be credited back to the original card account. The exact timing depends on your card-issuing bank; refunds typically appear in your account within 2 to 5 business days.
- If you paid via PayPal, the refund is usually returned immediately to your PayPal account balance.

If you have any further questions about returns, please feel free to contact us at support@belkcaseshop.com.